Acquisition FAQ
1. Is there any impact on my current order?
No, only the layout has changed. Your webshop Login also does not change. Please use your existing login.
2. WILL THE BANKING DETAILS BE CHANGING? IF SO, WHAT ARE THEY NOW?
Hunter Amenities banking details are different, please update your records to the below for all payment on invoices received after 1st July 2023.
Payments in AUD Currency
HSBC Bank Australia Limited
Hunter Amenities (Aus) P/L
BSB: 343-001
ACC: 144278001
Payments in USD Currency
HSBC Bank Australia Limited
Hunter Amenities (Aus) P/L
BSB: 343-001
ACC: 144278-159
3.WILL THIS AFFECT PRICING IN ANY WAY?
No.
4. HOW WILL THE CHANGES IN OWNERSHIP AFFECT MY COMPANY?
Hunter Amenities and IHSC have been long term partners. This acquisition will improve integration of processes allowing us to be more agile serving our clients.
5. WHAT DO I DO IF I ALREADY UPDATED MY BANKING DETAILS?
Don’t panic, we can still allocate your funds to your customer account.
6. WILL POLICIES REGARDING HOW YOU SELECT VENDORS/SUPPLIERS CHANGE?
No, allocation of production to our own factories or global supplier partners is done in your best interest.
7. Will we be required to ship materials to a different location?
No.
8.HOW CAN I ACCESS HUNTER AMENITIES FULL PRODUCT CATALOGUE?
You can contact your customer care representative and they will assist you with the latest catalog and brand portfolio.
9. Will my company be required to seek any new quality certifications?
No
10. WILL WE STILL BE DEALING WITH THE SAME PURCHASING AGENT?
Yes.
11. YOU WILL NEED TO UPDATE YOUR RECORDS TO HUNTER AMENITIES (AUSTRALIA) PTY LTD AS YOUR VENDOR. THE NEW CONTACT DETAILS ARE BELOW:
Hunter Amenities (Australia) Pty Ltd
Suite 105, 1 Cochranes Road , Moorabbin, VIC, 3189
T: (03) 9586 2500
W: www.hunteramenities.com.au
ABN: 29 006 168 850
Accounts new email: accounting-au@hunteramenities.com
Customer Care new email: support-au@hunteramenities.com
12. ARE MY CONTACTS STILL THE SAME FOR CUSTOMER CARE?
Yes, you can still contact the Customer Care Team via 03 9580 9977 or email support-au@hunteramenities.com.
13. HOW DO I CONTACT THE FINANCE TEAM IF I HAVE INVOICE OR STATEMENT ENQUIRES
The Finance Team can be contacted via email aufinance@internationalhotel.com.
14. CAN I STILL PLACE ORDERS THE SAME AS I DO NOW?
Yes, you can still place orders via the web shop, email or phone. Our preferred method to ensure quick turnaround is via the web shop. Contact our Customer Care Team today if you wish to register for a login.
