This luxurious Burleigh Heads hotel, featuring 208 design-led rooms and suites with breathtaking ocean views, has partnered with Hunter Amenities to deliver an unforgettable sensory experience.
This article was originally published in the latest AccomNews print edition. [Read it here.]
AccomNews spoke with Brad Mercer, General Manager of Mondrian Gold Coast, to explore how this partnership redefines guest luxury and creates a truly memorable stay.
This collaboration not only enhances our guests’ in-room experience but also sets us apart, offering a sense of exclusivity.
How has working with Hunter Amenities enhanced the guest experience?
Our partnership with Hunter has been seamless; they truly understand the kind of experience we want to create for our guests. From the start, their alignment with our goals was evident.
We’ve already received positive feedback from sales and media partners about the inclusion of Le Labo’s Santal 33 as our in-room amenity, which reinforces our confidence in this collaboration.
As we prepare for the opening of Mondrian Gold Coast in Q2 2025, Hunter Amenities has proven to be a natural fit. They recognised the uniqueness of our Burleigh Beach location and the significance of debuting a global luxury lifestyle brand in the Australian market.
This partnership has been symbiotic. Hunter Amenities deeply understands the lasting impression we aim to create, and their role in shaping that experience is vital. The overwhelmingly positive feedback we’ve already received confirms that we are perfectly aligned in delivering a luxurious experience. To us, the Le Labo amenities aren’t just products—they embody Mondrian’s aesthetic intelligence and elevate our standing as a leading luxury lifestyle brand.
How have you leveraged amenities to differentiate your hotel from its competitors?
At Mondrian Gold Coast, we are committed to creating a unique, immersive experience that reflects our brand’s identity and values while celebrating the vibrant spirit of our location. Our upcoming opening in Q2 2025 marks our Australian debut, and we’re excited to bring a new direction to lifestyle hospitality in the region, inspired by the eclectic rhythm and creative community of Burleigh Beach.
Today’s travellers are looking for more than just a traditional hotel stay—they seek authentic, creative, and immersive experiences. This is central to the Mondrian brand. Our partnership with Hunter Amenities and the inclusion of Le Labo’s Santal 33 line perfectly align with this ethos. The iconic scent encapsulates the laid-back, sun-kissed atmosphere of Burleigh Beach while also enhancing the overall luxury experience.
This collaboration allows us to offer something truly distinctive—not just a place to stay but an entire sensory journey. From curated programming to bespoke experiences, our commitment to local culture and community extends beyond the rooms and resonates throughout the hotel. By incorporating Le Labo into our offerings, we’ve crafted a holistic luxury experience that engages guests across all touchpoints, including our restaurants, bars, and spa.
How does Hunter Amenities align with your environmental goals?
Sustainability is a core value for Mondrian Gold Coast and our parent company, Ennismore. We are committed to providing environmentally responsible hospitality products, focusing on eco-friendly manufacturing, ethical sourcing, and partnering with brands that share our dedication to sustainability.
Le Labo is known for its leadership in balancing luxury with environmental stewardship, making it an ideal choice to complement our sustainability initiatives.
What advice would you give other hotel groups looking to elevate their guest experience through partnerships in the amenities space?
The first step is to deeply understand the guests you aim to serve. Consider their lifestyle, aspirations, and what you want them to take away from their stay. Today’s travellers are mindful of their choices, so it’s important to stay attuned to trends, not just in hospitality but also in sectors like lifestyle, beauty, and wellness.
Guests increasingly seek brands that align with their values, particularly in sustainability, while still offering luxury and exclusivity. Selecting amenities that harmonise with your hotel’s identity and values is key—they should bring the hotel’s essence to life in a way that resonates with guests.
Partner with an amenity brand that has a proven track record and a portfolio of products that align with your property’s location and audience. Ensuring your partner shares your sustainability goals will elevate the guest experience while demonstrating environmental responsibility.
In essence, the key is collaboration—with the right amenity partner who aligns with both your brand’s identity and your guests’ expectations. This will ultimately elevate the guest experience and help build a meaningful, lasting connection with those who stay with you.
What trends do you see shaping the future of hotel amenities?
Several trends are shaping the future of hotel amenities. There is a growing emphasis on bespoke and niche beauty, scent, and wellness brands that appeal to modern travellers seeking personalised, high-quality experiences.
There’s also a rise in demand for locally sourced and artisanal products that reflect a brand’s connection to its destination. Additionally, sustainable packaging solutions, such as refillable dispensers, are becoming the norm—even in the luxury segment.
At Mondrian Gold Coast, we’ve embraced these trends by featuring Le Labo’s Santal 33 line, ensuring both an elevated and environmentally conscious guest experience.
Can you share a memorable moment or success story from this collaboration?
While Mondrian Gold Coast is still preparing to welcome guests, the excitement and positive feedback we’ve already received about our collaboration with Le Labo have been incredibly encouraging.
Hunter Amenities has truly understood our vision for Mondrian Gold Coast and the broader brand’s debut in Australia. Their alignment with our goals gives us great confidence as we approach our launch. We’re excited to see how this partnership will come to life once we begin welcoming guests.
